TMTL (Engine Business – Power Generation Division) has launched TMTL Care for India: 1860-425-8685. This is a single point of contact for silent diesel generator customers seeking information on DG set availability, rating, price, along with any generator related complaints that might need TMTL’s attention.
TMTL shared that providing customers with an easy and official contact point is critical. This number is valid across India, and to provide quick service, a large pan-India network of the company’s best business partners have been trained to enable them to undertake speedy resolution.
This is one of the ongoing series of initiatives that TMTL has been undertaking for the past few years to take customer experience to the next level. Single phone number, manned by trained professionals, is the solution that fits easily into the busy lives of our customers.
Complaints are registered and forwarded to the relevant individual. The complaint is tracked, and the customer is constantly updated by a phone call or SMS, until the complaint is resolved and closure is achieved.
1-860-425-8685 is operational 24 X7 i.e. all days of the week, including Sundays and national holidays.