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New training programs and initiatives at TAFE’s PTC

Since 1963, TAFE’s Product Training Centre has been playing an integral part in supporting TAFE’s multi-fold growth over the decades by integrating learning and hands-on training modules for the service staff to provide its customers with quality after sales service.
With the needs of customers changing, staying ahead of times is crucial to stay relevant. Over the years, PTC has introduced several programs that facilitate knowledge sharing, ensuring that the technicians and service staff always have access to knowledge.
PTC recently launched a two-day refresher training program for aftermarket private tractor mechanics which aimed at educating the participants about the tractor – its parts like the common and special parts, and the procedure to remove and fit the same. They were also trained on some of the latest changes in the aggregates and adjustments. The training ensures that TAFE customers receive the best service from the technicians and around 338 private tractor mechanics have been trained so far and the training has been well received.
Additionally, TAFE has started training programs for tractor models MF 6028 and MF 2635 at their PTC centers, and also one for the field team dealing with the new IPTO (Independent Power Take Off).
A mechanic skill level competition was organized in Bihar and Jharkhand for PTC trained mechanics where their skill levels were evaluated to encourage them to improve their skills, which was marked by the attendance of about 35 mechanics. The competition comprised of objective-type questions based on repair and maintenance of tractors and the top three scorers were awarded and recognized.
335 dealership technicians from various dealerships across India have successfully completed the basic product training programs and new product training programs; and 593 TAFE personnel from across functions, technical and non-technical teams have successfully completed various training programs at PTC up to March 2018. Apart from this, various electrical models and wiring diagrams have also been introduced in the electrical section for easy understanding of the trainees.
The Product Training Centre is TAFE’s commitment to Cultivating the World and ensuring that customers get the best after sales service. With its expertise, training programs and evolving teaching methods, PTC is paving the way for a one of a kind customer satisfaction experience.

TAFE's MF Service Camp in Umred Maharashtra
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Cultivating the World always, made possible by TAFE service

When customers purchase a product from TAFE, they gain a companion for life. Relationships at TAFE – be it with a customer, dealer or supplier, are treasured and nurtured for the long run; steadfast through changing and dynamic times.

With a robust network of over 1000 dealers, supported by over 2000 sales outlets, customers are empowered. The distribution and sale of its tractors is facilitated by the company’s own fully trained sales staff of over 450 people, and close to 3000 dealer sales staff. With such a strong focus on sales, it is paramount that TAFE customers receive a stronger after-sales support. All dealer service personnel, both domestic and international, are trained at TAFE’s Product Training Centre near Chennai on usage, servicing and trouble shooting of products through extensive and structured training programs that use a judicious mix of class room training, on the field and in work shop training as well as through the aid of digital media. TAFE has an exclusive service team distributed among its various area offices to provide additional service support to dealers as when needed.

TAFE extends its expertise towards servicing and maintenance of tractors and equipment, with the aim of reducing downtime and ensuring extended and reliable product performance. They can not only avail after-sales support and spare-part requirements, but get it at their desired location, including remote clusters pan-India. An example of this positive outreach is exemplified by our authorized dealer in Umred, Maharashtra, who regularly organizes customer interaction programs, right at their doorstep or by service camps at the dealership.

These photos offer a glimpse of this superior service provided by the dealer. We congratulate the team for ‘Cultivating the World’ with their ‘service’.

Photo courtesy: Sonu Verma